Your items will be delivered to the address you specify upon ordering your goods, so please ensure that the address entered is accurate as we cannot accept any liability for any loss or damage to the goods once they have been dispatched.
We aim to deliver your items as quickly as possible, usually within 5-7 working days of receiving your order, subject to stock availability. Personalised items may take longer, please allow 10-14 days.
Postage and Packing charge has been set according to value of items ordered. If you experience any problems then please contact us directly at info@happy-trails.co.uk
Orders placed after 3 pm will be dealt with the following working day and orders placed over the weekend, will be processed on Monday.
Returns
We genuinely hope you are delighted with your purchase, however in the instance that you aren’t then we will offer a refund or exchange provided it is within 28 days of the purchase date. Please email info@happy-trails.co.uk with your order ID and reasons for returning the item(s) and whether you wish to have a refund or exchange. Please make sure that the goods are returned unused, in a saleable condition, unwashed and repacked in their original packaging. Unfortunately we can not fulfil an exchange or refund if this isn’t the case.
All bespoke orders are made to your specific requirements and unless they arrive to you damaged we cannot accept returns.
When returning an item, please ensure the parcel is packaged well to ensure the goods are not damaged upon return to us, in this instance we may not be able to offer the exchange or refund. We highly recommend that the returned parcel is sent with proof of postage and with an insured, registered delivery service as we are unable to accept liability for goods lost or damaged in transit to us.
All goods received that are faulty or damaged will be refunded or replaced. Please keep the original packaging and send us photographic evidence of the damaged packaging so we can claim from the postal courier.
All returns, except where the goods are faulty, are to be returned and paid for by the customer and the return postage is non-refundable.
Thank you for reading our delivery and returns policy.
